Certified Install Partners

Customer Service

Dedicated Phone Line

Live United States Based Receptionist 24/7!

Your Customer Calls

828-688-7389 to schedule service or ask questions.

All Calls:

– Scheduled by agent directly
– Transferred to Project Manager
– Everything is recapped to PM via Text

Real Time Updates and Collaboration

Easy Scheduling

Automated Scheduling – All Authorized Installers Availability Visible! SYNTURF will Confirm/Assign an installation group to the job
Real time texting and communication tracked in software
Approve change orders immediately
Night Before and 30-Minute Arrival notification
GPS Tracking to understand resources and capabilities
Client hub allows you to view all assigned work, dates and times

Work Standards

Appearance

Arrive in full uniform (no changing at the customer’s residence)
Hats must face forward – no backward caps
Use restrooms for any clothing changes
Only work boots allowed – no sneakers or shoes
Uniforms only – no hoodies, sleeveless shirts, tied shirts, or non-approved hats

Professionalism

Maintain respectful language – no vulgar or offensive talk
Keep music low and appropriate
Avoid blocking driveways (customer’s or neighbors’)
Use wheelbarrow paths on grass only
Place weed barrier if working with DG on driveways or streets
Eat meals only in designated break areas
Use portable restrooms only – never customer’s home
Store tools in the designated work zone

Safety

Always wear a safety vest on-site
Begin each day with a team stretch
Confirm ground safety before digging
Immediately report any safety hazards
Wear safety glasses when operating machines
Use gloves with all hand tools
Conduct a magnet sweep of the site before leaving (check for nails, blades, etc.)

Workspace

Set up clearly defined zones for tools, materials, trash, and water
Maintain a clean and organized restroom
Keep worksite clean at all times
Return tools to their place after use
Do not store materials in the front yard
Never leave trash or bottles on the ground
Close gates after opening them
Clean and secure property before leaving daily
Pressure wash the work zone before final departure

Our Teams

Equipment

We have the right equipment to get the job done – Big or Small

Every Installation Team

The two-year workmanship warranty covers any defects in workmanship directly related to the installation process of the artificial grass. This includes issues such as improper seam alignment, inadequate infill application, or insufficient anchoring of the grass. Our warranty is designed to protect you from any potential installation-related problems that may arise within the warranty period.